A simple, four-step process.

No additional dealer warranty is currently offered unless it is expressly stated for a particular vehicle. This does not affect your statutory rights, which always apply.

No. Firstmark Vehicle Group does not currently offer consumer finance. Payment arrangements are confirmed before completion, and cleared funds may be required before handover of the vehicle.

Firstmark has no published part-exchange scheme. If you have a vehicle you want to sell, tell us the details through the Sell Your Vehicle page and we will review the information provided and let you know whether the vehicle is suitable.

A deposit reserves the vehicle and shows your commitment to proceed. If you simply change your mind, the deposit may be treated as non-refundable, subject to applicable law and the circumstances. You may be entitled to recover a deposit — for example if Firstmark cancels, if the vehicle is materially misdescribed, or if it is not made available as agreed. Anything retained will be proportionate and fair.

Where a consumer purchase or reservation is concluded entirely at a distance, without you visiting in person at any point, the Consumer Contracts Regulations 2013 give you a 14-day right to cancel without giving a reason and a full refund, including any reservation payment. We provide the required cancellation information before the contract is made. This right does not generally apply where you visit in person to complete the purchase.

Under the Consumer Rights Act 2015, a vehicle sold to a consumer must be of satisfactory quality taking into account its age, mileage and price. Where it does not conform, you may exercise the short-term right to reject within 30 days of delivery for a full refund; between 30 days and six months you can require one repair or replacement, and if that fails obtain a refund (which may reflect fair use) or a price reduction. Normal wear and age-related imperfections on a used vehicle are not faults.

Firstmark does not offer voluntary change-of-mind returns unless expressly stated in writing. Your statutory rights for faulty, misdescribed or otherwise non-conforming vehicles remain fully applicable, and distance sales are covered by the 14-day cancellation right above.

Get in touch with the details of your vehicle using the Sell Your Vehicle form, by email or by phone. Provide the relevant vehicle information and supporting details, Firstmark reviews it and assesses whether the vehicle is suitable, and if both parties agree the transaction and next steps are confirmed.

Firstmark does not operate a public showroom. Inspection is encouraged — you are welcome to ask questions, review documentation and raise any concerns before purchase, and arrangements for viewing a specific vehicle are agreed directly with you.

No. Advertised prices are the full price payable for the vehicle and include any mandatory fees. Firstmark does not add compulsory admin or other charges on top of an advertised price.